Course and CV Package Terms & Conditions

Purchasing CV Packages and Courses – Terms and Conditions

Please read our terms and conditions carefully, you are bound by their terms and conditions including cancellation and change policies. A link to a copy of the terms and conditions of C4 operator was sent to you at the time of booking.

CONTRACT: These are the terms on which we will make a booking for your purchase. When making your booking we will arrange for you to enter into a contract with C4 Resilience Ltd. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

BOOKING DETAILS: When a booking is made all details will be confirmed with you. Once you have confirmed these details we will proceed to confirm the booking. Please check that all details including, name(s), date(s) quantities and costs and advise us of any errors immediately. Any changes to these details are likely to incur charges. All information will be handled in accordance with the Data Protection Act 1998. This includes any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.

PAYMENT: You will be required to make full payment for your booking at the time of booking.

CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing either by email to or by post to Cancellations at C4 Resilience Ltd, 595 Knowsley Lane, Knowsley Village, Prescot, Merseyside, L34 9EA and will not take effect until received by us. If you cancel or amend your booking you will be charged as shown within these Terms and Conditions below.

SERVICE CHARGES: We apply service charges as follows:

Booking fee: Full cost of course per place service at time of booking.

Cancellation within 5 calendar days of booking: no charge, full refund, unless within timescales below then relevant charges apply.

Cancellation fee up to 21 calendar days before the first day of course: £50 plus VAT (20%) per place cancelled.

Cancellation fee between 20 and 14 days: before the first day of course: £75 plus VAT (20%) per place cancelled.

Cancellation fee 13 calendar days (and below) before the first day of course: Full course fee per place cancelled. Note: Non-attendance at the beginning of the course also incurs the same penalty as cancellation fee as 13 calendar days and below.

Amendments after booking has been confirmed: No charge unless within 21 calendar days of a first day of course which will then be charged at £30 per person plus VAT (20%).

Credit card charge (also applies to deferred debit and debit cards issued outside the UK): 2.5%, AMEX charge: 4%

Debit cards issued in the UK, bank transfers and cheques: no surcharge